[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] Having heard that Jeff Bezos skims his personal email daily for customer complaints, I thought, why not drop Jeffrey a line? Annoyed by random charges in my...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] It was an experience I will never forget. Right before the dot-com bubble, I had an opportunity to visit Webvan, a sweetheart of Silicon Valley at the time....

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] The Presidential Medal of Freedom is the highest honor that can be bestowed on an American citizen. In November 2016, legendary Los Angeles Dodgers announcer Vin...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] On the heels of Russian meddling in the U.S. election, distrust in government, sexual harassment charges and other corporate malfeasance, our institutions have...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] I once watched an episode of Black Mirror in which every person was rated for each social situation, such as their interactions at a party or how they went about...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] Alexa and Siri are going at it like two teenage sisters fighting over jeans in their sister's closet. Artificial intelligence (AI) is the next frontier in the...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] It seems as though the likes of Richard Branson and Elon Musk are driven by blind ambition. Is there no limit to what they will do? Send a Roadster into space;...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] There was a time when pricing was almost a consequence of other decisions made by a company. Companies used to figure out their cost and tack on a few...

[vc_row row_height_percent="0" overlay_alpha="50" gutter_size="3" shift_y="0"][vc_column][vc_column_text] It used to be that customers wanted to hear from you; today they want to read about you online. With the advent of smartphones, social conversations have become...